KIT, Karlsruhe, Germany

Focus Theme

Designing the Digital Transformation

Service Science network

Co-creation event for young academics

KSS Research Workshop 2017 About

KSS Research Workshop 2017

Theme: Designing the Digital Transformation

The rapid digital transformation of businesses and society creates new challenges and opportunities for Service Science. With a focus on 'Digital Service Systems' the Karlsruhe Service Research Institute (KSRI) has become a globally leading service institute and a service innovation hub.

The Karlsruhe Service Summit (KSS) Research Workshop is hosted by KSRI to provide a service innovation hub for researchers and practitioners in the fields of business engineering, economics, computer science, information systems, operations research, logistics, and social sciences.

The objective of the third KSS Research Workshop is to foster academic and interdisciplinary discourse and networking amongst different generations of researchers from the field of service science. In order to achieve this objective, stimulation of academic scholarship, discussions of ideas as well as dialogue among students and researchers from different countries, disciplines, and seniority is intended.

Workshop Tracks

KSS Research Workshop 2017 will feature three selected themes in order to stimulate high quality submissions in important areas of service research.

The energy sector continues to undergo substantial structural changes. Currently, the expanding usage of renewable energy sources, the decentralization of energy supply and the market penetration of electric vehicles (EV) as well as stationary storages and smart devices have a significant impact on thefuture development of services in energy and mobility systems.
In the energy sector, for instance, the share of self-generated electricity in the overall electricity demand steadily increases. Consequently, utilities are transforming their business models from pure delivery of energy to tangible (energy) service providers. While services for the energy sector were traditionally limited to B2B services (e.g., ancillary services), the recent increase in "prosumption" shows that the need for a set of tangible, non-technical services in the energy retail market, taking consumer engagement into consideration, is no longer an issue of future services, but current reality. Moreover, the increasing volatility and uncertainty of power supply lead to a rising demand for flexibility, which cannot be provided by the conventional supply side alone. Services focusing on the demand side such as appropriate incentives (e.g. electricity tariffs), market designs, and service level concepts need to be developed and introduced. This requires new services in electricity retail markets, innovative marketing and comprehensive acceptance research and the investigation of future business models.

Consequently, the concept of service quality needs to be adapted to these developments and appropriate service level indicators need to be developed. EVs might be a part of this concept.

Furthermore, mobility and other services are required in order to simplify the market uptake and user acceptance of EV. Finally, in the current trend to 'access society', multi-modal mobility becomes attractive due to fast increasing data availability and therefore declining access costs, fostered by smart mobility services. Multi-modal trips are less costly, better for our health and have a lower environmental impact.
This track therefore seeks contributions enhancing the understanding of the future role of services in energy economics and (e-)mobility. Moreover, presentations and papers addressing the appropriate use of decision support methods in different phases of service innovation and marketing in these domains are welcome. Relevant topics include, but are not limited to:

  1. Service innovation, marketing and evaluation in energy economics and e-mobility
  2. Service level engineering in electricity retail markets
  3. Services for mobility 2.0
  4. The role of smart grids and smart markets to foster demand-side flexibility
  5. User acceptance analysis of new tariffs (e.g. curtailable load or dynamic pricing) or new technologies (e.g. e-mobility)
  6. Design and evaluation of business models in energy and mobility markets

Important Dates

  • 2017-06-20 Paper submission (final extension)
  • 2017-08-01 Notification of acceptance
  • 2017-09-01 Final paper submission and authors' registration
  • 2017-09-21/22 Workshop date

Short Paper Submission

For KSRI's third Service Summit Research Workshop on "Designing the Digital Transformation", we invite short paper submissions of theoretical and/or empirical research dealing with one or several of the subsequent three workshop's pillars.

We especially encourage submissions with an interdisciplinary perspective. All submitted short papers will be blind peer reviewed by at least two members of the program committee. The selected submissions will be published in workshop proceedings of the KSS by September 2017.

Additionally, we will have paper development workshops for eligible papers. Members of editorial boards of various relevant journals have confirmed their participation - like Service Science, Operations Research for Health Care and Transportation Research Part D.

Submission Guidelines.

Submissions should be be up to 4 pages and be formatted using the provided templates below. The submission via EasyChair should be in PDF format (file extension .pdf).

These page limit includes all related pages including first page. References are not included in the 4 page limit.

Previous events & Impressions

For information regarding the previous KSS and KSS Research Workshop, please have a look at our website.