KIT | Karlsruhe Institute of Technology, Karlsruhe, Germany

Focus Theme

Services in the Digital Era

Top Speakers

Service domain experts and innovative thinkers

20+ research insights

Latest ideas and results from KSRI research

Service Summit 2018 About

Karlsruhe Service Summit 2018

Theme: Services in the Digital Era

The rapid digital transformation of businesses and society creates new challenges and opportunities for Service Science. With a focus on 'Digital Service Systems' the Karlsruhe Service Research Institute (KSRI) has become a globally leading service institute and a service innovation hub.

For the 7th time, KSRI invites international experts from industry and academia to the Service Summit in Karlsruhe on September 18th. Digital service experts and stakeholders from important service domains will give you insights into their visions and showcase industry examples. In addition to keynote speeches, researchers from KSRI and its partners from KIT as well as industrial partners will present their latest research results - via hands-on demonstrations and a poster exhibition.

With this year's theme, we focus on the opportunities of service systems in the era of digital transformations in businesses and society. Be part of the future, design the digital transformation in an inspiring atmosphere and connect with peers and thought leaders!

The Speakers

Get inspired by digital domain experts and innovative thinkers.
We will publish more information soon.

Paul Maglio

Professor of Technology Management and Cognitive Science at the University of California, Merced, USA.

Paul P. Maglio is a Professor of Technology Management and Cognitive Science at the University of California, Merced, and Associate Dean for Academic Personnel in the School of Engineering at the University of California, Merced.

One of the founders of the field of service science, Dr Maglio is the Editor-in-Chief of Service Science, serves on the editorial board of the Journal of Service Research, and was lead editor of the Handbook of Service Science.

He has published more than 100 papers in computer science, cognitive science, and service science.

Matthias Hartmann

General Manager IBM Germany, Switzerland and Austria

Matthias Hartmann is General Manager of IBM D-A-CH, a member of the Digital Expert Board at Postbank, a Senior Advisor on digital transformation and an investor in various Startups.

He was CEO of GfK SE, a leading global Market Research firm. He transformed GfK SE from a classic Market Research company towards a globally integrated enterprise capitalizing on digitization and big data. As CEO, he was responsible for the firm’s strategy, digital transformation, IT, Marketing, HR, Audit and Compliance functions.

Before, as Global Head of Strategy and Industries at IBM Global Business Services in New York, USA he was a member of the Global Management Board of IBM’s Consulting business. He spent most of his career in driving global services businesses with main focus on strategy, digital transformation, business development and change management.

The preliminary Time Schedule

One day, full of inspiring talks and research results in a unique atmosphere. Optionally, join us the subsequent days and take part in an international conference on Exploring Service Science.

  • 09.30
    KIT presidential building | top floor


  • 10.00
    KIT presidential building | top floor


  • 10.30
    KIT presidential building | top floor


  • 13.30
    KIT presidential building | Atrium

    Interactive Poster Session and 1:1 Research Discussions

    Take the opportunity to get familiar with our latest research results in poster presentations and one-on-one discussions.

  • 15.00
    KIT presidential building | top floor


  • 16.00
    KIT presidential building | top floor

    Closing and Wrap-Up

  • 16.30
    KIT presidential building | roof top

    Networking and Get-Together

    Recapitulate your impressions and discuss ideas with new contacts in an inspiring atmosphere at KIT.

Previous events & Impressions

For information regarding the KSS2017 and the KSS Research Workshop, please have a look at our archive.

The 9th International Conference on Exploring Service Science

The Service Summit is closely connected to the 9th International Conference on Exploring Service Science (IESS 1.8). More than 120 service experts from academia and practice meet, connect and collaborate from September 19 to 21, 2018. More information are available at the IESS 1.8 website: iess2018.ksri.kit.edu.