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Location

KIT | Karlsruhe Institute of Technology, Karlsruhe, Germany

Focus Theme

Services in the Digital Era

Top Speakers

Service domain experts and innovative thinkers

20+ research insights

Latest ideas and results from KSRI research

Service Summit 2018 About

Karlsruhe Service Summit 2018

Theme: Services in the Digital Era

The rapid digital transformation of businesses and society creates new challenges and opportunities for Service Science. With a focus on 'Digital Service Systems' the Karlsruhe Service Research Institute (KSRI) has become a globally leading service institute and a service innovation hub.

For the 7th time, KSRI invites international experts from industry and academia to the Service Summit in Karlsruhe on September 18th. Digital service experts and stakeholders from important service domains will give you insights into their visions and showcase industry examples. In addition to keynote speeches, researchers from KSRI and its partners from KIT as well as industrial partners will present their latest research results - via hands-on demonstrations and a poster exhibition.

With this year's theme, we focus on the opportunities of service systems in the era of digital transformations in businesses and society. Be part of the future, design the digital transformation in an inspiring atmosphere and connect with peers and thought leaders!

The Speakers

Get inspired by digital domain experts and innovative thinkers. Thomas Geiler, Head of Consulting (Bosch Center for Artificial Intelligence) and Christian Schulz, Vice President BASF 4.0 (BASF SE) have also confirmed their active participation. We will publish more information soon.

Paul Maglio

Professor of Technology Management and Cognitive Science at the University of California, Merced, USA.

On Value Creation in the Age of Digital Services

Paul P. Maglio is a Professor of Technology Management and Cognitive Science at the University of California, Merced, and Associate Dean for Academic Personnel in the School of Engineering at the University of California, Merced.

One of the founders of the field of service science, Dr Maglio is the Editor-in-Chief of Service Science, serves on the editorial board of the Journal of Service Research, and was lead editor of the Handbook of Service Science.

He has published more than 100 papers in computer science, cognitive science, and service science.

Matthias Hartmann

General Manager IBM Germany, Switzerland and Austria

Cloud, AI, blockchain - the importance of digital services

Matthias Hartmann is General Manager of IBM D-A-CH, a member of the Digital Expert Board at Postbank, a Senior Advisor on digital transformation and an investor in various Startups.

He was CEO of GfK SE, a leading global Market Research firm. He transformed GfK SE from a classic Market Research company towards a globally integrated enterprise capitalizing on digitization and big data. As CEO, he was responsible for the firm’s strategy, digital transformation, IT, Marketing, HR, Audit and Compliance functions.

Before, as Global Head of Strategy and Industries at IBM Global Business Services in New York, USA he was a member of the Global Management Board of IBM’s Consulting business. He spent most of his career in driving global services businesses with main focus on strategy, digital transformation, business development and change management.

Rainer Neske

CEO Landesbank Baden-Württemberg (LBBW)

Digitalization in Banking - the LBBW case

Rainer Neske is Chairman of the Board of Managing Directors of Landesbank Baden-Württemberg (LBBW).

He was a member of the Management Board and the Group Executive Committee of Deutsche Bank AG until 2015.

Rainer Neske studied computer science and business administration at KIT.

Sven Wissebach

Founder and Managing Director of store2be

From agency to marketplace - how to establish a marketplace within a service-driven business-environment

Sven Wissebach is one of the founders and Managing Director of store2be, an online booking platform that enables brands to book scalable, measurable and targeted Live Marketing.

After studying Aviation Management at EBS, Sven worked for startups in Austin, Texas (VERTS, a fast-casual food chain for Döner/kebabs) and Cape Town, South Africa (Zando, the South-African version of Zalando). After an internship at BCG, Sven finished his Master studies in Innovation and Entrepreneurship at WHU in 2015. During his Masters, Sven gained additional experience in the startup scene while working for Project A Ventures (Venture Capital) and Contorion (a B2B online marketplace for maintenance, repair and operations products).

Directly after his studies, Sven founded store2be with 3 co-founders from WHU and the KIT. As Managing Director, he is mainly responsible for Finance, Legal and HR. Three years after launching store2be in Karlsruhe, store2be has received over 3 million EUR in funding from well-known investors such as Project A Ventures, Global Founders Capital and IBB.

The preliminary Time Schedule

One day, full of inspiring talks and research results in a unique atmosphere. Optionally, join us the subsequent days and take part in an international conference on Exploring Service Science.

  • 09.30
    KIT presidential building | top floor

    Welcome

    Welcome Addresses

    Holger Hanselka, President of the KIT
    Christof Weinhardt and Rudi Studer, Founding Directors of KSRI

  • 10.00
    KIT presidential building | top floor

    Cloud, AI, blockchain - the importance of digital services

    Matthias Hartmann

    General Manager IBM Germany, Switzerland and Austria

  • 10.30
    KIT presidential building | top floor

    Digitalization in Banking - the LBBW case

    Rainer Neske

    CEO Landesbank Baden-Württemberg (LBBW)

  • 11.00
    KIT presidential building | top floor

    Coffee break

  • 11.30
    KIT presidential building | top floor

    From autonomous driving to smart home

    Thomas Geiler

    Head of Consulting, Bosch Center for Artificial Intelligence

  • 12.00
    KIT presidential building | top floor

    Leading the Digital Transformation in Chemicals

    Christian Schulz

    Vice President BASF 4.0

  • 12.30
    KIT presidential building | top floor

    Lunch break & Networking

  • 13.30
    KIT presidential building | top floor

    On Value Creation in the Age of Digital Services

    Paul Maglio

    Professor of Technology Management and Cognitive Science at the University of California, Merced, USA

  • 14.00
    KIT presidential building | top floor

    Research pitches

  • 14.30
    KIT presidential building | atrium

    Interactive Poster Session and 1:1 Research Discussions

    Take the opportunity to get familiar with our latest research results in poster presentations and one-on-one discussions.

  • 16.00
    KIT presidential building | top floor

    Talk: From agency to marketplace - how to establish a marketplace within a service-driven business-environment

    Sven Wissebach

    Managing Director of store2be

  • 16.30
    KIT presidential building | top floor

    Closing and Wrap-Up

  • 17.00
    KIT presidential building | roof top

    Networking and Get-Together

    Recapitulate your impressions and discuss ideas with new contacts in an inspiring atmosphere at KIT.


  • KIT Campus South

    International Conference on Exploring Service Science (IESS 1.8)

    The Service Summit is closely connected to the 9th International Conference on Exploring Service Science (IESS 1.8). More than 120 service experts from academia and practice meet, connect and collaborate from September 19 to 21, 2018. More information are available at the IESS 1.8 website: iess2018.ksri.kit.edu.

Summit Registration

To register for the Karlsruhe Service Summit 2018, please use the orange button below.

Karlsruhe Service Summit

50

  • Participation Karlsruhe Service Summit
  • Conference lunch and coffee
  • Guide and materials
  • Hands-on demonstrations and poster exhibition
  • Participation IESS conference

In case of any question relating to the Karlsruhe Service Summit, please contact the organizing team at service-summit@ksri.kit.edu.

If you are interested in getting a special bundle price for the Karlsruhe Service Summit and the IESS conference, please have a look at iess2018.ksri.kit.edu/#registration

Previous events & Impressions

For information regarding the KSS2017 and the KSS Research Workshop, please have a look at our archive.

The 9th International Conference on Exploring Service Science

The Service Summit is closely connected to the 9th International Conference on Exploring Service Science (IESS 1.8). More than 120 service experts from academia and practice meet, connect and collaborate from September 19 to 21, 2018. More information are available at the IESS 1.8 website: iess2018.ksri.kit.edu.

Event Sponsors

KSS 2018 Location

The Service Summit will take place at the Presidental Building at Karlsruhe Institute of Technology (KIT):
Engelbert-Arnold-Str. 2, 76131, Karlsruhe, Germany.
Address in Google Maps.